<style>/*<link href='https://www.blogger.com/dyn-css/authorization.css?targetBlogID=2635534983923301978&zx=b3cfda21-27b4-44b5-be64-a33951e342fb' media='none' onload='if(media!='all')media='all'' rel='stylesheet'/><noscript><link href='https://www.blogger.com/dyn-css/authorization.css?targetBlogID=2635534983923301978&zx=b3cfda21-27b4-44b5-be64-a33951e342fb' rel='stylesheet'/></noscript>
<meta name='google-adsense-platform-account' content='ca-host-pub-1556223355139109'/>
<meta name='google-adsense-platform-domain' content='blogspot.com'/>

<link rel="stylesheet" href="https://fonts.googleapis.com/css2?display=swap&family=Noto+Sans"></head><body>*/</style>

Các trạng thái Ticket - SDP

Admin

thg 6 16, 2025

Các trạng thái chính (workflow status):

New (Mới) – Ticket vừa được tạo, chưa ai xử lý.

Open (Đang xử lý) – Đã có người tiếp nhận và đang xử lý.

Pending (Chờ phản hồi) – Đang chờ khách hàng hoặc bên thứ ba phản hồi.

On Hold (Tạm hoãn) – Đang bị tạm dừng do lý do nào đó (thiếu thông tin, chờ thiết bị, chờ duyệt...).

Resolved (Đã xử lý) – Đã giải quyết xong vấn đề, chờ người dùng xác nhận.

Closed (Đã đóng) – Đã kết thúc hoàn toàn, không cần xử lý gì thêm.

Các nhãn phụ (labels/tags):

Dùng để phân loại hoặc thêm thông tin cho ticket:

Priority (Mức độ ưu tiên):

High / Urgent (Khẩn cấp)

Medium (Trung bình)

Low (Thấp)

Type (Loại yêu cầu):

Incident (Sự cố)

Request (Yêu cầu)

Access (Cấp quyền)

Bug (Lỗi)

Maintenance (Bảo trì)

Source (Nguồn):

Email

Phone

Web portal

Chatbot

Phòng ban liên quan:

IT Support

Network Team

Helpdesk

HR / Finance...

SLA Status (Trạng thái SLA):

SLA Met

SLA Breach

SLA Warning

Ví dụ:

ID Tiêu đề ticket Trạng thái Mức độ ưu tiên Loại Phòng ban

#123 Máy in không hoạt động Open High Incident IT Support

#124 Cấp quyền truy cập email Pending Medium Access Helpdesk

#125 Lỗi ứng dụng kế toán Resolved High Bug Finance

Thêm bình luận

<style>/*
<script type="text/javascript" src="https://www.blogger.com/static/v1/widgets/2422103421-widgets.js"></script>
<script type='text/javascript'>
window['__wavt'] = 'AOuZoY5huGn3LWSFUQgPN1Qq4XVcgNCk_Q:1754769032303';_WidgetManager._Init('//www.blogger.com/rearrange?blogID\x3d2635534983923301978','//www.vietgi.com/2025/06/cac-trang-thai-ticket-sdp.html','2635534983923301978');
_WidgetManager._SetDataContext([{'name': 'blog', 'data': {'blogId': '2635534983923301978', 'title': 'Vi\u1ebft g\xec?', 'url': 'https://www.vietgi.com/2025/06/cac-trang-thai-ticket-sdp.html', 'canonicalUrl': 'https://www.vietgi.com/2025/06/cac-trang-thai-ticket-sdp.html', 'homepageUrl': 'https://www.vietgi.com/', 'searchUrl': 'https://www.vietgi.com/search', 'canonicalHomepageUrl': 'https://www.vietgi.com/', 'blogspotFaviconUrl': 'https://www.vietgi.com/favicon.ico', 'bloggerUrl': 'https://www.blogger.com', 'hasCustomDomain': true, 'httpsEnabled': true, 'enabledCommentProfileImages': true, 'gPlusViewType': 'FILTERED_POSTMOD', 'adultContent': false, 'analyticsAccountNumber': '', 'encoding': 'UTF-8', 'locale': 'vi', 'localeUnderscoreDelimited': 'vi', 'languageDirection': 'ltr', 'isPrivate': false, 'isMobile': false, 'isMobileRequest': false, 'mobileClass': '', 'isPrivateBlog': false, 'isDynamicViewsAvailable': true, 'feedLinks': '\x3clink rel\x3d\x22alternate\x22 type\x3d\x22application/atom+xml\x22 title\x3d\x22Vi\u1ebft g\xec? - Atom\x22 href\x3d\x22https://www.vietgi.com/feeds/posts/default\x22 /\x3e\n\x3clink rel\x3d\x22alternate\x22 type\x3d\x22application/rss+xml\x22 title\x3d\x22Vi\u1ebft g\xec? - RSS\x22 href\x3d\x22https://www.vietgi.com/feeds/posts/default?alt\x3drss\x22 /\x3e\n\x3clink rel\x3d\x22service.post\x22 type\x3d\x22application/atom+xml\x22 title\x3d\x22Vi\u1ebft g\xec? - Atom\x22 href\x3d\x22https://www.blogger.com/feeds/2635534983923301978/posts/default\x22 /\x3e\n\n\x3clink rel\x3d\x22alternate\x22 type\x3d\x22application/atom+xml\x22 title\x3d\x22Vi\u1ebft g\xec? - Atom\x22 href\x3d\x22https://www.vietgi.com/feeds/4157672164896130468/comments/default\x22 /\x3e\n', 'meTag': '', 'adsenseHostId': 'ca-host-pub-1556223355139109', 'adsenseHasAds': false, 'adsenseAutoAds': false, 'boqCommentIframeForm': true, 'loginRedirectParam': '', 'view': '', 'dynamicViewsCommentsSrc': '//www.blogblog.com/dynamicviews/4224c15c4e7c9321/js/comments.js', 'dynamicViewsScriptSrc': '//www.blogblog.com/dynamicviews/b6b17ca9b3955939', 'plusOneApiSrc': 'https://apis.google.com/js/platform.js', 'disableGComments': true, 'interstitialAccepted': false, 'sharing': {'platforms': [{'name': 'Nh\u1eadn \u0111\u01b0\u1eddng li\xean k\u1ebft', 'key': 'link', 'shareMessage': 'Nh\u1eadn \u0111\u01b0\u1eddng li\xean k\u1ebft', 'target': ''}, {'name': 'Facebook', 'key': 'facebook', 'shareMessage': 'Chia s\u1ebb v\u1edbi Facebook', 'target': 'facebook'}, {'name': 'BlogThis!', 'key': 'blogThis', 'shareMessage': 'BlogThis!', 'target': 'blog'}, {'name': 'X', 'key': 'twitter', 'shareMessage': 'Chia s\u1ebb v\u1edbi X', 'target': 'twitter'}, {'name': 'Pinterest', 'key': 'pinterest', 'shareMessage': 'Chia s\u1ebb v\u1edbi Pinterest', 'target': 'pinterest'}, {'name': 'Email', 'key': 'email', 'shareMessage': 'Email', 'target': 'email'}], 'disableGooglePlus': true, 'googlePlusShareButtonWidth': 0, 'googlePlusBootstrap': '\x3cscript type\x3d\x22text/javascript\x22\x3ewindow.___gcfg \x3d {\x27lang\x27: \x27vi\x27};\x3c/script\x3e'}, 'hasCustomJumpLinkMessage': false, 'jumpLinkMessage': '\u0110\u1ecdc th\xeam', 'pageType': 'item', 'postId': '4157672164896130468', 'pageName': 'C\xe1c tr\u1ea1ng th\xe1i Ticket - SDP', 'pageTitle': 'Vi\u1ebft g\xec?: C\xe1c tr\u1ea1ng th\xe1i Ticket - SDP'}}, {'name': 'features', 'data': {}}, {'name': 'messages', 'data': {'edit': 'Ch\u1ec9nh s\u1eeda', 'linkCopiedToClipboard': '\u0110\xe3 sao ch\xe9p \u0111\u01b0\u1eddng li\xean k\u1ebft v\xe0o b\u1ea3ng nh\u1edb t\u1ea1m!', 'ok': 'Ok', 'postLink': 'Li\xean k\u1ebft b\xe0i \u0111\u0103ng'}}, {'name': 'template', 'data': {'name': 'custom', 'localizedName': 'T\xf9y ch\u1ec9nh', 'isResponsive': true, 'isAlternateRendering': false, 'isCustom': true}}, {'name': 'view', 'data': {'classic': {'name': 'classic', 'url': '?view\x3dclassic'}, 'flipcard': {'name': 'flipcard', 'url': '?view\x3dflipcard'}, 'magazine': {'name': 'magazine', 'url': '?view\x3dmagazine'}, 'mosaic': {'name': 'mosaic', 'url': '?view\x3dmosaic'}, 'sidebar': {'name': 'sidebar', 'url': '?view\x3dsidebar'}, 'snapshot': {'name': 'snapshot', 'url': '?view\x3dsnapshot'}, 'timeslide': {'name': 'timeslide', 'url': '?view\x3dtimeslide'}, 'isMobile': false, 'title': 'C\xe1c tr\u1ea1ng th\xe1i Ticket - SDP', 'description': 'C\xe1c tr\u1ea1ng th\xe1i ch\xednh (workflow status): New (M\u1edbi) \u2013 Ticket v\u1eeba \u0111\u01b0\u1ee3c t\u1ea1o, ch\u01b0a ai x\u1eed l\xfd. Open (\u0110ang x\u1eed l\xfd) \u2013 \u0110\xe3 c\xf3 ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn v\xe0 \u0111ang x\u1eed...', 'url': 'https://www.vietgi.com/2025/06/cac-trang-thai-ticket-sdp.html', 'type': 'item', 'isSingleItem': true, 'isMultipleItems': false, 'isError': false, 'isPage': false, 'isPost': true, 'isHomepage': false, 'isArchive': false, 'isLabelSearch': false, 'postId': 4157672164896130468}}, {'name': 'widgets', 'data': [{'title': 'Upload Image', 'type': 'Image', 'sectionId': 'upload-image', 'id': 'Image10'}, {'title': 'Logo', 'type': 'HTML', 'sectionId': 'header-main', 'id': 'HTML10'}, {'title': 'Icons, Dark, Search', 'type': 'LinkList', 'sectionId': 'header-main', 'id': 'LinkList10'}, {'title': 'Menu', 'type': 'LinkList', 'sectionId': 'header-main', 'id': 'LinkList11'}, {'title': 'ExtraMenu', 'type': 'LinkList', 'sectionId': 'extra-menu', 'id': 'LinkList15'}, {'title': 'B\xe0i \u0111\u0103ng tr\xean Blog', 'type': 'Blog', 'sectionId': 'blog-post', 'id': 'Blog1', 'posts': [{'id': '4157672164896130468', 'title': 'C\xe1c tr\u1ea1ng th\xe1i Ticket - SDP', 'showInlineAds': false}], 'headerByline': {'regionName': 'header1', 'items': [{'name': 'share', 'label': ''}, {'name': 'author', 'label': 'by'}, {'name': 'timestamp', 'label': 'MMM d, yyyy'}]}, 'footerBylines': [{'regionName': 'footer1', 'items': [{'name': 'comments', 'label': 'Comment'}, {'name': 'icons', 'label': ''}]}, {'regionName': 'footer2', 'items': [{'name': 'labels', 'label': 'Tags:'}]}], 'allBylineItems': [{'name': 'share', 'label': ''}, {'name': 'author', 'label': 'by'}, {'name': 'timestamp', 'label': 'MMM d, yyyy'}, {'name': 'comments', 'label': 'Comment'}, {'name': 'icons', 'label': ''}, {'name': 'labels', 'label': 'Tags:'}]}, {'title': '#You may also like', 'type': 'HTML', 'sectionId': 'ads-post', 'id': 'HTML15'}, {'title': 'Truy c\u1eadp nhanh', 'type': 'HTML', 'sectionId': 'sidebar-static', 'id': 'HTML1'}, {'title': 'N\u1ed5i b\u1eadt', 'type': 'PopularPosts', 'sectionId': 'sidebar-static', 'id': 'PopularPosts10', 'posts': [{'title': 'D\u1ecbch v\u1ee5 FTP v\xe0 TFTP', 'id': 3788141118435675758}, {'title': 'D\u1ecbch v\u1ee5 DNS', 'id': 6900606328021495940}, {'title': 'Ph\u1ee5c H\u1ed3i M\xe1y \u1ea2o \u0110\u01a1n Gi\u1ea3n M\xe0 Hi\u1ec7u Qu\u1ea3 Tr\xean Windows Server v\u1edbi Gi\u1ea3i Ph\xe1p Hyper-V Replica', 'id': 6926728101383587838}]}, {'title': 'Vietgi.com', 'type': 'HTML', 'sectionId': 'footer-widget', 'id': 'HTML21'}, {'title': 'Danh m\u1ee5c', 'type': 'LinkList', 'sectionId': 'footer-widget', 'id': 'LinkList13'}, {'title': 'K\u1ebft n\u1ed1i', 'type': 'LinkList', 'sectionId': 'footer-widget', 'id': 'LinkList14'}, {'title': 'Copyright', 'type': 'HTML', 'sectionId': 'copyright', 'id': 'HTML23'}, {'title': 'SVG Icons', 'type': 'HTML', 'sectionId': 'jet-options', 'id': 'HTML27'}, {'title': 'License Key', 'type': 'HTML', 'sectionId': 'jet-options', 'id': 'HTML28'}]}]);
_WidgetManager._RegisterWidget('_ImageView', new _WidgetInfo('Image10', 'upload-image', document.getElementById('Image10'), {'resize': false}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML10', 'header-main', document.getElementById('HTML10'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList10', 'header-main', document.getElementById('LinkList10'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList11', 'header-main', document.getElementById('LinkList11'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList15', 'extra-menu', document.getElementById('LinkList15'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_BlogView', new _WidgetInfo('Blog1', 'blog-post', document.getElementById('Blog1'), {'cmtInteractionsEnabled': false, 'lightboxEnabled': true, 'lightboxModuleUrl': 'https://www.blogger.com/static/v1/jsbin/3789099744-lbx__vi.js', 'lightboxCssUrl': 'https://www.blogger.com/static/v1/v-css/123180807-lightbox_bundle.css'}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML15', 'ads-post', document.getElementById('HTML15'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML1', 'sidebar-static', document.getElementById('HTML1'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_PopularPostsView', new _WidgetInfo('PopularPosts10', 'sidebar-static', document.getElementById('PopularPosts10'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML21', 'footer-widget', document.getElementById('HTML21'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList13', 'footer-widget', document.getElementById('LinkList13'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList14', 'footer-widget', document.getElementById('LinkList14'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML23', 'copyright', document.getElementById('HTML23'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML27', 'jet-options', document.getElementById('HTML27'), {}, 'displayModeFull'));
_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML28', 'jet-options', document.getElementById('HTML28'), {}, 'displayModeFull'));
</script>
</body>*/</style>